Privacy Policy

Who we are

Our website address is: https://sandraowencreative.com.

Introduction

 

Sandra Owen Creative is a Sole Trader business in England, UK, and is committed to safeguarding your privacy and personal data.

Please read the following Privacy Policy notice.

Full name of business: Sandra Owen Creative

Data Controller: Sandra Owen

1.   What information do I collect?

Personal data means any information capable of identifying an individual.

Some Personal Data is required  in order to maintain a  legitimate GDPR compliant business  relationship with you.

This requires me to collect the following Personal Data as appropriate or necessary:

  • First Name
  • Surname
  • Email address
  • Telephone number
  • Postal Address (if necessary)
  • Skype ID Address (if necessary)

Signed contractual and/or permission agreements relating to the following services offered by Sandra Owen Creative.

  • Creative Courses
  • Creative Workshops
  • Instrumental Lessons
  • Instrumental Hire Agreement
  • Grief Recovery Method Programmes
  • Marketing new courses, workshops or special promotional offers

2.   Sensitive Data

No written or electronic data other than that required for legitimate business purposes is collated or stored by Sandra Owen Creative.

Any personal information verbally provided by you for the purposes of your emotional wellbeing during creative courses, workshops or grief recovery method programs is treated with the strictest confidence and not stored electronically or on paper.

3.   How I collect your Personal Data?

Direct interaction:

  • You provide your name, telephone, email and postal address as required to enable me to advise you regarding workshop/course/lesson/programme dates and
  • You provide your name, telephone, email and postal address as required for a 6 – week instrumental loan agreement with Sandra Owen Proof of ID will be required before an instrument is loaned for legitimate purposes.

Automated interaction:

  • You may provide your First name and email via my website for a specific email response from me.
  • If you choose to purchase any product, workshop, lesson or program from Sandra Owen Creative, your First name, Surname, telephone number, email, and address only if necessary, will be added to my accounting software for legitimate invoicing.
  • Your postal address will be added to my accounting software for accounting and security purposes for any instrumental loan
  • Your First Name, Surname and email are saved on a password- protected computer, in a private, locked

Purposes for processing your Personal Data

You provide only the personal data necessary for Sandra Owen Creative to communicate with you for legitimate business purposes. These may include:

Live Creative courses/Workshop information Online Creative course information Marketing/New Creative course information Instrumental Lesson information

Quarterly Newsletter

Billing/invoicing for business accounting purposes

How is your Personal Data protected? 

  • All paper documents are held in a locked filing drawer in a private office within a locked building
  • All electronic data is stored on password- protected software or hosting platform, on a password- protected computer, in a private office within a locked

Privacy and Protection of Children

Before undertaking private instrumental tuition with a person under the age of 18 years, parental consent and proof of ID may be requested. Contractual teaching agreements are made with the parent or guardian only.

No Personal Data regarding any person under the age of 18 years will be held or stored.

No Personal Data regarding any person under the age of 18 years will be shared with any third party.

All invoicing and communication will be conducted with the parent or guardian of the young person only.

Sandra Owen holds a valid DBS Certificate with Telford and Wrekin Council and Shropshire Council. You may request visual proof at any time.

How will Sandra Owen Creative communicate with you?

I will communicate with you via email, text, telephone, Messenger or paper letter as appropriate and preferable to you, to provide you with the information necessary to book, attend and/or communicate with me regarding creative courses/workshops, instrumental lessons or the Grief Recovery Method programmes.

I may communicate with you, with your permission, via Skype or Zoom as necessary.

Disclosure of your Personal Data

I share your personal data appropriately with the following trusted third parties for legal and legitimate business purposes only:

HMRC: For business accounts

My Accountant

Accounting software for legal bookkeeping purposes.

Third parties that may have access to your personal data

Mailchimp – automated email hosting platform

Online course hosting platforms (Thinkific or Source TV)

Paypal – online payment processing platform

Stripe – online payment processing platform

Bank – online payment transfers

WordPress website hosting company

Sandra Owen Creative has no access to your credit or debit card numbers, Paypal, bank details or pin numbers for payment purposes.

Please check Paypal, Stripe and your Bank for their individual Privacy Policies regarding the safety of your personal payment data when paying online.

All reasonable care is taken to ensure third parties used are GDPR compliant. Sandra Owen is not responsible for data held by any third party software hosting.

Please check individual websites for their GDPR compliant Privacy Policies.

 

Lawful basis for processing your Personal Data

The legitimate interest of ensuring smooth customer service  and communication as requested by you.

Legally required HMRC obligations and record keeping.

 

Your Rights

You have the right to:

  • Request a copy of any Personal Data held by Sandra Owen Creative and expect a response to that request within 7 working
  • Request correction of your Personal Data
  • Request erasure of your Personal Data
  • Request restriction of processing your Personal Data provided it does not inhibit the legal and legitimate obligations of business
  • Withdraw and/or Unsubscribe from further contact from Sandra Owen Creative at any

There is no fee for reasonable requests for access to your Personal Data held by Sandra Owen Creative.

Clearly unfounded, repetitive or excessive requests may incur a reasonable fee, for which notice will be given.

You have the right to complain to the ICO if you believe there has been a breach of your Personal Data. Please contact Sandra Owen at Sandra Owen Creative first to ensure all privacy policy structures have been followed and give me the opportunity to resolve any queries with you personally. Thank you.

If you change your contact details please inform me so I may update your information accordingly for legitimate GDPR compliancy, by emailing info@sandraowencreative.com

Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity via Google Analytics. This information is not personal data and does not identify you individually.

Contact Details:

Business email address: info@sandraowencreative.com 

Business Telephone: 0781 361 2955

Postal Address: This is a private home address. Please email me if you require this information stating clearly the reason for your request. Thank you.

 

Changes to my Privacy Policy

This privacy policy will be reviewed and updated on a regular annual basis and updated as necessary. This Privacy Document was last updated 26th May 2018.

 


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